Terms of Service
1. Acceptance of Terms
By accessing or using Sterling Medical Registration website, consultancy services, or online store, you agree to be bound by these Terms of Service. If you do not agree, you must refrain from using our services.
2. Scope of Services
Sterling Medical Registration provides regulatory and quality consultancy services in the medical device industry, as well as an online store offering quality procedure documents and related materials.
3. Licensing and Use of Purchased Procedures
- Purchased procedures are licensed for use by one entity or client only.
- Procedures may not be reused, resold, sublicensed, or shared with any second or other entity.
- Procedures are provided as templates and must be adapted to the client’s specific quality system and products.
- The correctness and sufficiency of procedures are subject to the client’s quality system and product context.
- Procedures may be found insufficient by assessors, auditors, or inspectors due to varying interpretations of international standards and regulations.
- We disclaim responsibility for regulatory outcomes resulting from the use of purchased procedures.
4. Intellectual Property
All content, documents, and materials provided through our website and services are protected by copyright and intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
5. Accessibility
We are committed to ensuring our website and services are accessible to all users, including persons with disabilities, in accordance with applicable accessibility laws. Please refer to our Accessibility Policy for details.
6. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
7. Limitation of Liability
Sterling Medical Registration provides consultancy services and procedures “as is.” We do not guarantee regulatory approval, certification, or acceptance by authorities, auditors, or inspectors. To the maximum extent permitted by law, we disclaim liability for any direct, indirect, or consequential damages arising from the use of our services or purchased procedures.
8. Governing Law and Dispute Resolution
These Terms shall be governed by and construed exclusively in accordance with the laws of the State of Israel.
Arbitration
- Mandatory Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms, our website, services, or online store shall first be submitted to binding arbitration in Jerusalem, in accordance with the Arbitration Law, 5728‑1968.
- Appointment of Arbitrator: The arbitrator shall be appointed jointly by the parties. If the parties cannot agree within 30 days, the appointment shall be made by the President of the Jerusalem District Court.
- Language: The arbitration shall be conducted in Hebrew, unless both parties agree otherwise.
- Confidentiality: All arbitration proceedings, submissions, and awards shall remain confidential, except as required for enforcement.
- Costs: Each party shall bear its own costs and expenses of arbitration, unless the arbitrator decides otherwise in the award.
- Finality: The arbitrator’s decision shall be final and binding on the parties, subject only to:
- Serious procedural defect (e.g., denial of the right to be heard).
- Violation of Israeli public policy.
Court Jurisdiction
If arbitration does not resolve the dispute, or if enforcement proceedings are required, the competent courts of Tel Aviv shall have exclusive jurisdiction.
9. Amendments
We reserve the right to update or amend these Terms of Service at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.
10. Contact
For questions regarding these Terms of Service, please contact us through the website’s contact form or floating contact button.
Terms of Sale
1. Scope of Sale
These Terms of Sale apply to all purchases made through our online store, including quality procedures, templates, and related documentation.
2. Licensing of Purchased Materials
- Purchased procedures and documentation are licensed for use by one entity or client only.
- Materials may not be reused, resold, sublicensed, or shared with any other entity.
- Materials are provided as templates and must be adapted to the client’s specific quality system and products.
- We disclaim responsibility for regulatory outcomes, as sufficiency may vary depending on assessor, auditor, or inspector interpretation.
3. No Refund Policy
- Israel: In accordance with the Consumer Protection (Cancellation of Transactions) Regulations, 5771‑2010, digital goods delivered electronically are not subject to cancellation or refund once accessed or downloaded.
- European Union: Under Directive 2011/83/EU, consumers have a 14‑day withdrawal right, but this does not apply to digital content once download or streaming begins, provided the consumer gave prior consent and acknowledgment.
- United States: Refund laws vary by state. For digital goods, sellers may enforce a no‑refund policy if it is clearly disclosed at the time of purchase. Our store operates under this principle.
- Therefore, all sales of procedures and documentation are final. No refunds will be issued once the product has been purchased and delivered.
4. Client Consent and Acceptance of Terms
By accessing our website, using our consultancy services, or purchasing products from our online store, the client:
- Acknowledges and agrees to be bound by these Terms of Sale and the broader Terms of Service.
- Provides explicit consent in advance to the licensing restrictions, the non‑refund policy, and all other conditions stated herein.
- Understands that completing a purchase constitutes legal acceptance of these terms, including the waiver of refund rights for digital goods.
5. Payment and Delivery
- Payment must be completed before delivery.
- Digital products are delivered electronically, upon purchase confirmation, via email within 24-48 business hours (excluding Sundays, Saturdays, and Holidays).
- Payment clearing services are provided via Tranzila, a secure PCI-DSS compliant platform.
- Accepted Cards: We only accept payments made via Visa, Isracard, and Mastercard. No other card types or payment methods will be processed at this time.
- Authorization: Service processing will commence only once the payment has been fully confirmed and authorized by the credit card company and the clearinghouse.
- Customer Responsibility: The completion and delivery of the service are strictly subject to the provision of accurate and complete information by the customer. The company is not responsible for delays or failures caused by incorrect or missing data provided during the order process.
- The transaction is encrypted and secured. Your credit card details are not stored on our servers.
- Privacy and Data Protection: We respect your privacy. Your personal information is used solely for the purpose of fulfilling your order and will not be shared with third parties, except for the clearinghouse (Tranzila) to complete the payment.
- All payment transactions related to our services are considered to be made in Israel and are processed under the jurisdiction of our Israeli branch locations: 9 Derech HaDarom Street, Kiryat Gat, Israel, and/or Negohot 14B, Negohot, Israel. Any matters relating to billing, payment processing, or financial disputes shall be governed exclusively by the laws of the State of Israel.
6. Governing Law and Dispute Resolution
These Terms shall be governed by and construed exclusively in accordance with the laws of the State of Israel.
Arbitration
- Mandatory Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms, our website, services, or online store shall first be submitted to binding arbitration in Jerusalem, in accordance with the Arbitration Law, 5728‑1968.
- Appointment of Arbitrator: The arbitrator shall be appointed jointly by the parties. If the parties cannot agree within 30 days, the appointment shall be made by the President of the Jerusalem District Court.
- Language: The arbitration shall be conducted in Hebrew, unless both parties agree otherwise.
- Confidentiality: All arbitration proceedings, submissions, and awards shall remain confidential, except as required for enforcement.
- Costs: Each party shall bear its own costs and expenses of arbitration, unless the arbitrator decides otherwise in the award.
- Finality:The arbitrator’s decision shall be final and binding on the parties, subject only to:
- Serious procedural defect (e.g., denial of the right to be heard).
- Violation of Israeli public policy.
Court Jurisdiction
If arbitration does not resolve the dispute, or if enforcement proceedings are required, the competent courts of Tel Aviv shall have exclusive jurisdiction.